Competitor Google reviews — what their clients really say

Instagram shows what a competing med-spa claims. Google reviews show what clients actually say — the difference is your opportunity. Link a studio’s Google listing and the app reads their public reviews so you see the real picture: the rating trend, the recurring praise, and the complaints that are openings for you.

How to use it

On a competitor’s page, find the Google section and paste their Google listing link (open Google Maps, find the studio, copy the link). The app pulls recent reviews and updates them automatically. Google reviews come in slowly, so you do not need to check often.

The Google insights card sorts the noise into what clients love, what they complain about, and where the studio is weak. A short line under the title tells you how many reviews the read is based on and when it last refreshed, so you know how much signal it had. Look closely at unanswered questions in reviews. A client asking “do you do Russian volume?” with no answer shows demand the studio ignores—this is your chance.

All captured reviews sit in a scrollable list, and Show 50 more from Google reaches deeper into their history when you want the fuller picture. Each review shows the writer’s name. A Guide tag and review count show how experienced the reviewer is. A complaint from someone with 200 reviews matters more than a one-time reviewer. Their listing photos sit just below.

Link and read it right on the Market library card

The Market library — Google card at the top of the section is the quick way in: paste a competitor’s Google link straight onto it to link their place, then Get reviews to read their profile and reviews, and Read the reviews to get the same plain-English summary — what clients love, the recurring gripes, and where you can win. Because the library is shared, if another studio has already read this competitor you get that summary instantly and cheaply.

Competitor reviews are shown as anonymized summaries

For competitors in the shared library, we read each review and keep only a short summary — we do not share the original text or the reviewer’s name. You still get each review’s star rating, date, and a Local Guide tag where it applies (so you can weigh how seasoned the reviewer is), plus the full plain-English insight across all of them. (Your OWN venue is the exception — there you keep the full reviews so you can draft replies.)

Read it in Thai

The insight card has an EN / ไทย switch in its top corner — tap ไทย to read the whole analysis in Thai, and tap EN to switch back. Any review that isn’t already in Thai shows a Translate to Thai link under it. Translating is free and the Thai version is kept ready, so the switch is instant the next time.

Google names their rivals for you

At the very bottom of the Google section, People also search for lists the studios Google treats as alternatives to this competitor — its own read of who they’re up against. Tap + Track on any of them to add that studio to your own watch list in one click.

Why complaints matter more than the rating

A 4.8 average does not tell the real story. A run of “the wait was an hour” or “nobody answered my question about pricing” tells you exactly where a competitor is frustrating clients — and gives you a concrete promise to lead with that they can’t.

Worked example

Maya links a competing lash bar’s Google listing. The insight card surfaces a pattern: glowing on results, rough on booking — three recent reviews mention unanswered messages, and several ask about aftercare with no reply. She leads her next week of posts with “message us, we answer within the hour” and an aftercare guide.

Related

• Competitors — add a studio and link its Google listing.
• Combined strategy — fuses reviews with their other channels.